General terms and conditions for use and shopping in the VRV Panels online store

1. General provisions

1.1. These General Terms and Conditions govern the relationship between VRV Panels ("Company") and users ("Customers") who use the online store to purchase products.
1.2. By accessing the site and placing an order, the Client accepts and agrees to these General Terms and Conditions.
1.3. VRV Panels reserves the right to change the General Terms and Conditions at any time. The changes will enter into force from the moment of their publication on the site.

2. Terms of Use

2.1. The Client has the right to use the site for personal and non-commercial purposes.
2.2. It is prohibited to use the content of the site for illegal or unauthorized activities.

3. Orders and payments

3.1. All orders are placed through the VRV Panels online platform.
3.2. The client undertakes to provide correct and complete data upon registration and ordering.
3.3. Payments are made by the methods specified on the site (bank transfer, card, cash on delivery, etc.).

4. Delivery

4.1. Deliveries are made via a courier company to the address specified by the customer.
4.2. The delivery time is approximate and depends on the availability of the product and the customer's location.
4.3. Delivery costs are borne by the customer, unless otherwise agreed.

5. Returns and order cancellations

5.1. The customer has the right to return the ordered product within 14 days of receipt, without giving a reason, in accordance with the Consumer Protection Act.
5.2. The product must be returned in its original packaging and in a condition suitable for subsequent sale.
5.3. Return costs are at the customer's expense, unless the cause is a defect or error on the part of VRV Panels.

6. Responsibility

6.1. VRV Panels is not responsible for any differences in colors or characteristics of products due to screen characteristics or technical errors.
6.2. The Company is not responsible for any delay or inability to deliver due to force majeure.

7. Intellectual property

7.1. All texts, images, logos and trademarks published on the site are the property of VRV Panels or their respective owners.
7.2. Copying, using or distributing the content from the site is prohibited without express consent.

8. Protection of personal data

8.1. VRV Panels processes personal data in accordance with applicable law and its Privacy Policy.
8.2. By providing personal data upon registration or ordering, the client agrees that they will be used for the purposes of fulfilling the order.

9. Applicable law and disputes

9.1. These General Terms and Conditions shall be interpreted and applied in accordance with the laws of the Republic of Bulgaria.
9.2. All disputes between the parties shall be resolved by mutual agreement, and if impossible - by the competent court in Bulgaria.